70%
of urban Ethiopians on Telegram daily
0
msgs unanswered every night
0
hours of staff time lost weekly
~0%
of businesses have a working bot
7
days to go live with Pier 360 AI
Outside business hours
Customers message at midnight and weekends expecting a reply.
Same questions weekly
Price. Hours. Menu. Location. Every one is automatable.
Average response time
Customers expect 5 mins. Manual teams average 8 hours.
Never return after poor reply
One slow reply loses that customer permanently.
Leads lost every week
Unanswered inquiries that became a competitor's customer.